Returns/Exchanges

NO RETURNS, EXCHANGE ONLY.  We have a 7-day exchange policy from the day you receive your order.  You have a 24-hour period from when you receive your items to request an exchange.  

ALL SALE ITEMS, GIFT CARD PURCHASES AND CUSTOM ORDERS ARE FINAL.  

To be eligible for an exchange, your item(s) must be in the same condition that you received it; unused, and in its original packaging. You will also need the receipt or proof of purchase.  If your item is not available for exchange, you will receive store credit.   
To start an exchange, send an email to support@delao.boutique with a copy of your invoice along with a quick explanation for the exchange. If accepted, instructions on how and where to send your package will be sent via email. NOTE that you will be responsible for your own shipping costs. Shipping costs are NON-REFUNDABLE. 

Exchanges or store credits will be processed when the returned item is received. Any items sent back to us without first requesting an exchange will not be accepted.

You can always contact us with any questions at support@delao.boutique

Damages and Issues
Please inspect your order and contact us within a 24-hour period of receiving if the item(s) is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Thank You For Your Support!